THE PHOENIX INKSHOPCart 0
Selected products and merchandise from The Phoenix Ink.

ARTWORK & COLLABORATIONS

Artist Editions

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THE PHOENIX INK SHOP

Help and Information

Frequently asked questions

Is the item in stock, or is it made to order?
Stock status is listed on the product page. Some items are shipped from The Phoenix Ink's own warehouse, while others are manufactured after you place your order.
How is shipping calculated?
The shipping cost is calculated based on the items and the shipping address and is displayed at checkout before you place your order. The online store's standard free-shipping threshold does not waive the shipping fee for made-to-order items.
Can my order be delivered in multiple packages?
Yes. An order containing items from different warehouses will be shipped in separate shipments. The packages may arrive on different days, and you may receive multiple tracking numbers.
Do you ship items in stock overseas?
No. If the cart contains an in-stock item from The Phoenix Ink, the delivery country can only be Denmark. Made-to-order items may have different delivery areas.
Can I choose to pick up my order?
"Pickup" is only displayed when the entire order is available for pickup. If your cart contains items from different warehouses, you cannot select "Pickup."
When will my order be shipped?
Items in stock are processed once payment has been received. Made-to-order items have an estimated delivery time, which may vary depending on the product, production location, and delivery address.
How do I pay?
After placing your order, you will receive payment instructions for a bank transfer. Be sure to include the order number as the payment reference.
How do I choose the right size?
Use the size guide provided with the product, if available. Check the measurements before ordering, as the fit may vary from product to product.
How do I cancel or return a purchase?
Please contact us in writing with your order number. If you wish to cancel your order, you must notify us within the applicable time limit. In the event of errors or defects, please describe the problem and, if possible, attach photos.
How do I contact you about my order?
Reply to the order confirmation or write to the online store's contact address. Always include the order number so we can locate the order quickly.